Marketing is not just about planning, creativity, good communication skills and organization — it’s also psychology. Think about the best experiences you’ve had with brands — quick responses to your questions, courtesy, professional, fun and interesting and makes a person feel good about his or herself. Brand admiration is building a brand that customers love and respect.
Brand admiration is important for several reasons. First, customers will want to remain loyal to your brand. They’ll tell their friends and family about the great experience they had with you, and they’ll tend to be more forgiving if you make a mistake. Having great brand admiration increases employee morale, increases profits, reduces competition and provides opportunity for brand extensions.
Sounds great, right? But how do you get there?
Let’s take a look at one of the world’s most beloved brands — Nike. Nike’s television ads are inspiring and relatable. Nike ads have depicted a young child practicing a sport, being encouraged by mom and then growing up to be an Olympian. Or someone deciding to start running every morning because they want to change his or her life and get healthier. Who could not be inspired by those things? And the mom encouraging the child to keep trying really tugs at the heart strings. It’s comforting, it connects on an emotional and personal level, and they really do make you feel like anyone and everyone is an athlete. Their slogan “Just Do It” is short and simple, catchy and embodies the brand.
